Shipping policy

Shipping Rates and Timelines:
1. Standard shipping rate is 100/- for all orders of India. (May vary for larger sized product)
2. Our products are handcrafted by women artisans all over India hence it may take us time to dispatch certain items.
3. Our usual shipping time is 6-12 working days ( Saturday & Sunday is our day off )
4. Please place your orders considering this timeline. Orders will not be expedited or cancelled on request in any case.

Shipping Partners:
1. Our orders are shipped using Dtdc / Shiprocket/ Mahavir courier( for Gujarat & Mumbai ) and India speed post depending on the connectivity of PIN codes.
2. You will receive the tracking id within 24 hours of the product being shipped.

Delivery Delays:
1. Please note that after a product leaves our studio we're dependent on our courier partners for delivering the product. Any delay on their side ( connectivity to the state or otherwise) is out of our control.
2. Please reach out to us on our WhatsApp number 9099361338. We will raise a ticket to help speed up the resolution but will not be held responsible for the delays caused by the courier companies.

Address and Contact Number Modifications:
1. A request to change or modify an address or number will only be accepted within 24 hours of placing the order. Please reach out to us on our WhatsApp number 9099361338.
2. Changes to an address or contact for packages that are already dispatched are not possible.
3. We will not be responsible for delivering an order if an incorrect, incomplete address or contact number has been added while placing an order.
4. If a package is returned by our courier partner to us due to this reason, an additional charge of ₹200 will be applicable for re dispatching the order against the correct address/phone number provided by you upon further communication.
5. RTO and shipping charges are to be fully borne by the customer is such a situation. No discounts/ fee waiver will be entertained. The order will not be re dispatched until the fee of ₹200 has been fully paid. Delays in paying the same will also delay the delivery of the order.
6. We will not be responsible for delivery delays due to following reasons: incorrect address or contact input by customer, customer unavailable to collect the package, delay in paying RTO and re-shipping fee.

Missing Packages & Delivery Disputes:
1. If your order has been lost in transit or your tracking says it was delivered but you did not receive it, please email us within 48 hours of the package marked as delivered. We will raise a delivery dispute with out logistics partner.
2. You can whatsapp us on 902111090 with subject line as 'LOST/FAKE delivery mark'.
3. Requests received for delivery disputes after 48hours will NOT be accepted as we are dependent on the logistics partner's terms and conditions for the same.
4. A ticket will be issued with the shipping partner to get proof of delivery and further look into the matter. We are fully dependent on the conclusion received by the shipping partner and will keep you in loop with the same.
5. We will do our best to find a resolution but will not be held responsible monetarily for lost or stolen packages.
6. No replacements or refunds will be issued in case of denied disputes.